Privacy Policy
Last updated: December 2024
Information we collect
We collect information you provide directly — name, email, phone, and delivery address when you create an account or place an order. We also collect payment information processed securely through Razorpay. We do not store your card or UPI details. We collect usage data automatically via cookies and analytics tools to improve our website.
How we use your information
Your information is used to process orders, communicate order status, send promotional emails (with your consent), improve our services, and comply with legal obligations. We do not sell or rent your personal data to any third party.
Cookies
We use essential cookies for site functionality, analytics cookies to understand how users interact with our website, and preference cookies to remember your language and currency settings. You can control cookies through your browser settings.
Payment security
All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Pallekala never stores your payment credentials. Razorpay's privacy policy governs how your payment information is handled.
Data retention
We retain your account information as long as your account is active. Order records are retained for 7 years as required by Indian accounting regulations. You may request deletion of your account at any time by contacting us.
Your rights
You have the right to access, correct, or delete your personal information. You may opt out of marketing emails at any time using the unsubscribe link. To exercise these rights, email us at privacy@pallekala.in.
Contact us
For privacy-related questions, contact our Data Protection Officer at privacy@pallekala.in or write to: Pallekala, Hyderabad, Telangana, India 500001.